🔁 Return & Refund Policy – SmartHub Store

Last Updated: July 2025

At SmartHub Store, we strive to provide you with quality products and a great shopping experience. Please read our return and refund policy carefully before making a purchase.

1. ✅ Eligibility for Return

• Returns are accepted within 7 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Unboxing video is required for any return request related to damage or defect.

2. 📦 Non-returnable Items

• Items that are used or show signs of wear.
• Customized or made-to-order products.
• Products purchased during special promotions or clearance sales (unless defective).

3. 💸 Refund Process

• Once the return is received and inspected, we will notify you via email or phone.
• If approved, the refund will be processed within 7 working days to the original payment method.
• Shipping and handling charges (if any) are non-refundable.

4. 🔄 Exchange Policy

If you received a defective or wrong item, we’ll gladly exchange it for the same product after verification.

5. 📝 How to Request a Return

• Contact us via email or WhatsApp within 7 days of receiving the order.
• Provide your order ID, reason for return, and attach the unboxing video.
• Our team will assist you with pickup and return instructions.

6. 📞 Contact Us

SmartHub Store
📍 D 40, Five Star Shendra MIDC,
Chhatrapati Sambhaji Nagar, Maharashtra 431001
📧 Email: smarthubstore25@gmail.com
📞 Phone: +91 9423149949
🕐 Mon–Sat, 9:00 AM to 7:00 PM